tel: 0141 440 0114

terms and conditions / payment

En Croute Catering Ltd wants your event to be a success and the best way to achieve this is to formulate a strong, honest and open relationship with you, where communication is clear and expectations from both sides are understood from the outset.

Quote
Following our discussions En Croute Catering Ltd will provide you with an individual quotation. It will remain valid for your particular event date. In the instance that the event brief alters, it may be necessary to review and reissue the quotation.

Payment
En Croute Catering Ltd’s services are hired under the terms and conditions set out below. The payment by any person of any fees and charges for such services shall be deemed to be an acknowledgment and acceptance by such person of these conditions.  Confirmation of your event will be upon receipt of the requested deposit. Failure to provide one may result in En Croute Catering Ltd cancelling the event.

Payment Terms
As many costs are incurred on your behalf prior to the event date, En Croute Catering ltd have the following payment terms:

•       A deposit, based on a minimum of 10% of total quotation costs, is required immediately to confirm your event, although this varies depending on the nature of the event.  All deposits are non-refundable.

•       If you require a tasting, this will be charged at £60 including VAT for 2 people to be paid a minimum of 3 working days before the date of the tasting. This will then be deducted from your final bill should you confirm your Event with En Croute Catering Ltd.

•       Full prepayment of all known costs is payable 3 days prior to the day of your event when you confirm your final numbers for catering.

•       Payment can be made via BACs, cheque, cash or card payment.  There is a 3% charge for credit card payments but not debit card.

Confirmation of Requirements
To ensure that your Event can goes smoothly, En Croute Catering Ltd require you to provide confirmed numbers, menu choices, dietary and any other requirements no later than 3 working days prior to the Event. Any changes made after that date may not be able to be catered for.

Cancellation
In the instance that you need to cancel your event, the following conditions will apply:

•       All cancellations must be made by telephone, in the first instance and then confirmed by email. The catering order will only be cancelled when you are in receipt of a Cancellation Acceptance from En Croute Catering Ltd, which will be by email.

•       If you cancel the catering order within 2 working days, but more than 1 working day prior to the date of the catering order specified in the quotation, then you shall be liable to pay 50% of the total invoice. En Croute Catering Ltd will then reimburse you for the 50% that has been paid prior to the event.

•       If you cancel within 1 working day prior to the catering order specified in the quotation, then you shall remain liable to pay 100% of the total invoice.

•       If the number of guests reduce within 1 working day of the date of the catering order full payment for all confirmed guests will still be chargeable.

•       Deposits shall never be refunded regardless of the period of cancellation.

Liability
En Croute Catering Ltd confirms that they have, and will maintain, sufficient Public Liability Insurance for events of the nature of the booking. A copy of the certificate is available upon request.

En Croute Catering Ltd follows strict HACCP guidelines for all food production, handling, storage and distribution and dealings with our clients and their guests. Our policy, based on these guidelines, restricts the service of foodstuffs to a maximum of two hours after being removed from refrigeration. Anything consumed after this is at your discretion and therefore becomes your responsibility.

En Croute Catering Ltd advise that all food must be consumed within 90 minutes of initial serving, therefore any food consumed after 90 minutes or more of it first being served is at your discretion and therefore becomes your responsibility.

Where En Croute Catering Ltd uses your kitchen facilities, they will be thoroughly reviewed prior to the Event but if they are deemed to be unusable on the Event date then En Croute Catering Ltd will accept no liability for cancellation of the Event.

Delivery
En Croute Catering Ltd delivery charges vary depending on location.  The exact charge will be clearly stated in all quotes.  Congestion and parking charges may be applied.

Minimum Order
En Croute Catering Ltd has a minimum order of £100 for non-staffed catering and £200 for staffed catering. This is figure is an invoice total excluding VAT.